Many projects declared successful, never deliver all the benefits predicted by their enthusiastic champions. Benefits may have been oversold to get projects approved. Such projects waste resources and deny better propositions the light of day. Sometimes too, different projects claim the same benefits. And some projects chug on with no prospect of realising any benefits, ‘justified’ by sunk costs or the wish to avoid the embarrassment of cancellation. But mostly, post-project product or service benefits are not formally assessed. Yet benefits are the rationale for undertaking any project. Thus, project managers may need to take closer interest in anticipated project benefits and risks to these benefits.
While it is generally accepted that the prime role of project managers is to deliver their projects to ensure scope, time, cost and quality objectives are satisfied and that risks to these objectives are properly … Read More »